Turn AI confusion into a capable team and working systems.

Gentiv-AI Solutions is a Philadelphia-based AI consulting, implementation, and workforce training company led by Nicole McCain. We serve businesses across Greater Philadelphia and support national organizations through virtual, hybrid, and on-site engagements.

Nicole McCain founded Gentiv-AI after more than 20 years working across product, technology, finance, transformation, risk, and business operations. She serves as an AI strategist, corporate trainer, speaker, author, and board advisor. Her work focuses on helping leaders build practical AI capability without outsourcing the judgment that makes their teams valuable.

Yes. Our home base is Philadelphia, and our work extends across the United States. Training, strategy, workflow design, custom development, and implementation can be delivered virtually, through a hybrid model, or on-site when the engagement requires it.

Gentiv-AI works with small and growing businesses, professional-service firms, nonprofits, workforce organizations, women-led teams, and national organizations. Strong engagements share a common need: improving repeatable work, building employee capability, connecting fragmented systems, or establishing responsible AI practices.

Gentiv-AI provides Philadelphia AI consulting, workflow automation, CRM implementation, custom AI agents, corporate AI training, and responsible AI strategy for businesses across Philadelphia and the Greater Philadelphia region. Engagements begin with the business workflow and connect technology, training, human review, and measurable outcomes.

Yes. Gentiv-AI is based in Philadelphia and serves companies and organizations across the United States. Nationwide AI consulting, corporate AI training, workflow audits, AI implementation, custom development, and strategic advisory can be delivered virtually, through a hybrid engagement, or on-site when appropriate.

Gentiv-AI helps women-led organizations, founders, and small-business teams adopt AI safely and practically. Services include AI readiness assessments, role-specific training, workflow automation, CRM systems, custom AI applications, governance, and implementation support sized to the organization.

Our services include AI leadership and workforce training, HAS 48-Hour Truth Audits, workflow redesign, CRM and automation implementation, customized AI employees, voice agents, knowledge bases, AI coaches, custom AI applications, governance, and strategic advisory. Each engagement connects the technology to a defined business outcome and a clear owner.

Scope determines the investment. A business can begin with one high-friction workflow, a focused assessment, team training, or a phased implementation. We evaluate the expected value, operating requirements, risk, budget, and support needs before recommending custom development.

Gentiv-AI is a strong fit for a small business with repeatable work, missed follow-up, administrative bottlenecks, disconnected tools, growing client volume, or employees who need role-specific AI training. The implementation is sized to the business rather than forcing a small team into an enterprise-scale build.

We work with leading AI models and platforms, including OpenAI, Anthropic, and Microsoft technologies, along with CRM systems, automation platforms, databases, and modern application-development tools. Technology selection follows the workflow, security requirements, existing systems, budget, and expected value.

No internal AI team is required. Gentiv-AI translates technical decisions into documented workflows, practical controls, hands-on training, and clear ownership for the people operating the system.

Tool selection follows the workflow, data requirements, current technology, security needs, risk tolerance, budget, and expected value. This keeps the solution coherent and reduces unnecessary subscriptions.

Yes. Gentiv-AI develops business-specific AI employees, customer-service agents, lead-qualification agents, voice agents, knowledge assistants, and AI coaches. Each system is configured around approved company knowledge, defined responsibilities, human handoffs, escalation rules, and review requirements.

Yes. Gentiv-AI architects CRM and workflow automation that can connect customer records, website forms, calendars, appointment booking, lead pipelines, documents, email, SMS, missed-call text-back, reporting dashboards, and communication workflows when supported by the selected platforms.

Yes. Gentiv-AI helps corporate leaders and teams establish approved AI use cases, data boundaries, human-review standards, decision rights, escalation procedures, role-specific training, adoption measures, and practical governance that supports safe and productive AI use.

The initial discovery conversation is complimentary. Training, implementation, custom development, and advisory engagements are priced according to scope, complexity, integrations, team size, risk, and support requirements. You receive a defined recommendation before making an implementation decision.

The initial audit establishes a baseline. Relevant measures may include hours reclaimed, cycle time, response time, rework, adoption, throughput, client experience, cost, or revenue influence. The scorecard reflects the workflow and result your organization selected.

Each implementation defines data-access boundaries, approved use cases, human-review requirements, decision authority, escalation procedures, documentation, and monitoring based on your operating environment.

Gentiv-AI focuses on removing repetitive work, increasing operational capacity, and strengthening employee capability. Leadership retains responsibility for workforce decisions, role design, and how recovered capacity is used.